A Predictive Dialer is a system that uses sophisticated mathematical equations and algorithms to determine the pace at which to dial out based upon projections as to when a person (or machine in some instances) will answer. The predictive dialer self-adjusts to match answer rates with running conver-sation completion rates to minimize wait times for agents in the “pool”.

Based on a variety of factors, a predictive dialer dynamically calculates its pacing to best keep all operators talking. One strong advantage to a predictive dialer is that operator efficiency can be increased by as much as 300% over automatic dialing and yield talk times of 45 to 50 minutes per hour.

The best predictive dialers today do much more than their past counterparts. Features such as digital recording, conferencing, silent observation & agent coaching and direct processing of inbound calls should be standard in any product you are researching.

Calltrol’s Predictive Dialer software and its supporting telephony server platform are the product of over a decade of experience and research. Our planning has always pointed toward one goal, the development of the most comprehensive and open telephony product for contact centers.

Anyone can call a product a “predictive dialer”. What sets systems apart is the underlying technology which can vary significantly among systems. ALL DIALERS ARE NOT THE SAME! The productivity results, reliability, upgrades and support all depend on the individual vendor. Calltrol prides itself on a powerful base of repeat customers, including a number of companies that themselves develop predictive dialer technology!

We recogize that technology value in the contact center comes mostly from data and applications that use that data. Agent performance and ultimately overall productivity depend upon comprehensive, real-time management of data in a fashion appropriate for your specific industry or organization. Calltrol solutions are uniquely designed to seamlessly integrate with nearly any existing infrastructure or alternatively provide you with that infrastructure.

Whether you’re a developer or user in need, we’ll be glad to help you further.